Saturday, June 25, 2016

This One Was A Bit Harder To Shake Off


I really do my best to keep this blog site on a positive note. Our mission is to spread biscuit love to shelter and rescue pups, donate biscuits to pups who's "hoomans" have fallen on hard times, and to occasionally launch a fundraiser to purchase much needed supplies for our local animal shelters. It's our passion and there's nothing negative about that at all. Sure, in the almost 3-years of spreading biscuit love, we've had our fair share of trials and tribulations, frustrations, encounters with not-so-nice people, and stress. However, through it all, our attitude has always been, "Face forward and onward march because we have biscuit love to spread."

Once in a while, I have an encounter with someone who jabs my nerves and leaves a bitter taste in my mouth. Most always, as with this one, it's via email. This time around, it was about our Bodacious Raffle Baskets.

Someone reached out to us with a request for a Bodacious Raffle Basket. Their location was well over an hour and a half away and the raffle basket was needed on or before that Friday. We haven't been busy with events and it was a slow week. I didn't mind the short notice. No problem. We could put something really great together.

The conversation was upbeat and positive until I was asked, "When would you be able to deliver the basket?"

Due to our work schedules, having 3 rescue fur-kids, our Monday through Friday routine and a few appointments we had that week, taking a 3+ hour round trip drive, after Lisa arrived home from work at 3, was not an option. Although we do our best to accommodate, anything over 30 minutes away isn't possible during the week.

I replied back to let her know that we don't deliver baskets if the distance is over 30 minutes away during the week. I included the reason why. I offered 2 solutions. We could either arrange to meet someone at the halfway point late Friday afternoon or someone from their group could pick up the basket at our home.

They suggested we ship the basket.

We don't ship our Bodacious Raffle Baskets. We tried that in the past and it didn't work out for several reasons.

That's when the entire conversation quickly spiraled downward.

"You offer raffle baskets to help people raise money for shelters and rescue groups. However, you don't make it convenient for us to get these raffle baskets. You won't ship and you can't deliver. Where does that leave us? I only have a handful of people helping me out and all of them are busy. I'm not going to ask them to travel over 3 hours to get a raffle basket that YOU should be delivering. You're not a rescue group. You're not out there saving dogs, running to vet appointments and putting together events to raise money. You bake biscuits. Not a huge time suck in my opinion. The least you can do is deliver the raffle basket. If not, keep it."

Wow. Wow. WOW.

Ouch.

This wasn't the first time I had to deal with attitudes and "hoomans" who feel their time is more important than ours. It wasn't the first time a "hooman" downgraded what we do. Sporadically, as it happens, I let it go in ear and out the other.

This one was a bit harder to shake off. I can't put my finger on why. Maybe it's because we're almost on year number 3. Like so many others who have been involved in the greater good of animal welfare, as time goes by you come across an occasional, or not so occasional, dose of negativity. Drama. Politics. Bickering. Gossip. Sabotage. Backstabbing. High horses.

The list goes on.

I thought about replying in great length to explain why we had to set up some guidelines and restrict our availability during the week. I certainly wanted to include that we spend over 20 hours a week baking biscuits. That doesn't include packaging the biscuits, shipping, deliveries and visiting some of our local shelters. Somewhere, amid my reply, I would mention that we're just as busy even though we're not doing the same thing.

I didn't reply. It wasn't worth my time or the effort to shed some much needed light. I personally hate drama. I've also learned that if someone has the audacity to speak or write those words to us, they're not someone I want to bend over backwards for to help out.

At the end of the day, situations like this get tossed in the mile-high Bucket O' BS. I don't have time to linger amid the black cloud. What we do is great. What others are doing is great. It makes a difference. It doesn't matter if it's big or small. It doesn't matter if someone, or a group, has a large following or only a few. It doesn't matter if someone has 3 hours a week to volunteer or 50. Great things are done by a series of small things brought together.

I eventually shake it off. Move on.

I've got better things to do...like bake biscuits.

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